Terms and Conditions
Effective Date 01 March 2025
Last Updated:01 March 2025
Introduction
Welcome to Loreley. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
- Acceptance of Terms
By accessing our website and using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website.
- Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the revised Terms and Conditions.
- Use of Our Services
– Eligibility: You must be at least 18 years old to use our services.
– Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Products and Services
– Product Descriptions: We strive to provide accurate product descriptions. However, we do not warrant that the descriptions are accurate, complete, reliable, or error-free.
– Pricing: Prices are subject to change without notice. We are not responsible for typographical errors or inaccuracies in pricing.
- Orders and Payment
– Order Acceptance: We reserve the right to refuse or cancel any order at our discretion.
– Payment: Payment must be made at the time of order. We accept [insert payment methods].
- Shipping and Delivery
– Shipping Policy: We aim to ship orders promptly. Delivery times may vary based on your location and shipping method.
– Risk of Loss: The risk of loss and title for items purchased pass to you upon delivery to the carrier.
All orders are shipped from our warehouse in Fairways, Cape Town.
Please note that shipping times are estimated from the date that
the order leaves our warehouse, not from the date the order is placed.
You can upgrade to Express shipping for faster delivery.
Orders are considered delivered when the shipping company provides
confirmation that the package was successfully delivered to the address
provided in the order.
If The Courier Guy is unable to deliver the package after numerous failed
delivery attempts, the cost of re shipping will be at the expense of the
customer.
Loreley is not responsible for nonreceipt of orders due to improperly
submitted, inaccurate and/or incomplete shipping addresses.
- Returns and Refunds
– Return Policy: If you are not satisfied with your purchase, you may return the item within [insert return period] for a refund or exchange. Items must be in original condition and packaging.
– Refunds: Refunds will be processed within [insert time frame] of receiving the returned item.
- Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of info@loreley.co.za and is protected by South African and international copyright laws. You may not use, reproduce, or distribute any content without our prior written permission.
- Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Africa.
- Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at info@loreley.co.za.